Subscription Terms (Simple Version)

Last Updated: Sept, 2025

Here’s what you need to know before subscribing to our delivery plans:

Subscription Basics‍

Each subscription gives you a fixed number of delivery credits (20, 42, 87, or 228).

• 1 credit = 1 package pickup + delivery from your registered pickup spot.
• Plans have a fixed validity (30, 45, or 60 days).
• Subscriptions are prepaid and non-transferable.

‍What’s Covered

• Valid for deliveries within Lagos only.
• Your subscription pickup spot must be within our approved zones.
• 🚫 We do not pick up from: Agbara, Ijedodo, Ajangbadi, Ikorodu, Alagbado outskirts, Ishaga Road, Alagbole, Jankara, Alakuko, Ojo, Awoyaya, Ojodu Berger outskirts, Badagry, Opic, Epe, Sango, Ibeju, Tradefair.
• 🚫 We do not deliver to extended service areas: Agbara, Ijedodo, Ajangbadi, Ikorodu, Alagbado outskirts, Ishaga Road, Alagbole, Jankara, Alakuko, Ojo, Awoyaya, Ojodu Berger outskirts, Badagry, Opic, Epe, Sango, Ibeju.
• Max package size: 3kg (or 250 cubic inches). Heavier items (up to 15kg) may attract extra fees.‍

Scheduling & Delivery

• Pickup times: Mon–Sat, 7:00–10:00 AM.
• Book before 8:30 AM for same-day delivery.
• Each delivery includes 2 attempts. After that, the package is returned to the hub and return fees may apply.‍

Cancellations

• Cancel at least 2 hours before pickup to keep your credit.
• Late cancellations may still count as used.‍

Your Responsibilities

• Provide accurate delivery details (addresses, phone numbers, waybill info).
• Properly package items — we can’t cover damage caused by poor packaging.
• No prohibited items (e.g., food, electronics, flammable goods). ‍
  
  • What You Can’t Ship with eFTD: For safety and service reasons, the following items can’t be shipped: ‍
    
    • Perishables: Fresh food, cooked meals, or drinks that can spoil easily.‍
    • Hazardous Materials: Batteries, chemicals, flammable goods, or pressurized containers.‍
    • Restricted Goods: Foreign rice or other banned imports.
    • If you’re ever unsure, check with our support team before booking.‍

Returns & Refunds – How It Works

• Top-Up Refusals & Failed Deliveries
  
  • Hub pickup = 50% refund
  • Rider return = no refund (return fee applies)
• Cancellations 
  
  • Before pickup = full refund. 
  • After pickup = treated as a top-up refusal (rules above)
• Errors & Force Majeure
  
  • eFTD error = Full refund, no fees
  • External events (e.g., protest, weather) = Case-by-Case.‍
• Storage Fees
  
  • Uncollected packages after 48 hours → ₦500/day demurrage

‍Our Responsibilities

• Provide eco-friendly deliveries with real-time status updates.
• Customer support is available Mon–Sat, 9:00 AM–5:00 PM.
• Contact: info@eftdafrica.com | +234 915 436 8523 | +234 701 219 5355

Important to Know

• Claims for lost/damaged items must be made within 48 hours.
• Liability is limited to the declared value of goods or plan coverage, whichever is lower.
• Packages uncollected after 2 days will incur ₦500/day storage fees.

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